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1. Why are types of properties valued differently?

All properties are valued at their full market value. Analysis of market sales will help in determining to what extent any differences in properties affect their value. Styles, size, condition, and location may affect property values differently. Similarly, property type, rents, expenses, and investment risk may affect commercial properties.

2. What sales will be used in determining market value?

Each year sales that occurred between April 1, and March 31 will be analyzed and used to determine value.

3. Will assessed values change as the market values of property changes?

Every year the City will be reviewing and analyzing sales of properties. If the market value increases or decreases, the City will consider these changes and make appropriate adjustments to the assessments reflecting the market value of the property as of April 1st of each year. These changes will reflect on your final tax bill each year.

4. Will my new assessment be exactly the same as my recent purchase price?

Probably not exactly, all sales between April 1 and March 31 will be used to determine new assessments. Your purchase price is one sale out of hundreds that will be used in the analysis. Your assessment will reflect the most probable sale price you would expect to receive. Where comparable sales are rare or non-existent in your neighborhood, sales from similar areas in the City will be used to determine value.

5. What if I disagree with the new assessment?

After you receive your final bill, you have until March 1st, to file an abatement with the City. If you still disagree with your assessment, you may appeal to the Board of Tax and Land Appeals or Superior Court by September 1. For more information, refer to our

Abatements page.

6. When should I expect to receive my tax bill?

Tax bills are issued twice a year, once in July and once in December. The July bill is typically half of the previous years total unless you have made physical changes to your property. The December bill reflects your "final value" for the year, the value determined after the sales analysis is completed.

7. How do I know if the information the City has on record is accurate?

You should review the information the City has on your home making sure it is accurate. If you find discrepancies, you should ask for an inspection of your home. You may visit the Assessing office located in City Hall.

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1. Where do I apply for a license?

Licenses may be applied for at any town or city clerk's office. The process does take approximately 30 minutes, so please plan accordingly. We will not be able to issue a license same day if you arrive after 3:30 p.m. You may contact us at 603-527-1265.

2. What do I need for identification?

A document that proves your identity and age, such as a driver's license, non-driver's ID, or passport, as well as a certified copy of your birth certificate.

3. When should I apply for a license?

Your license is good for 90 days from the date of application, so be sure to come in within that time frame before your wedding.

4. One of us has been married/civil unioned before, what do we need for documentation?

Each party previously married would need to bring a the certified document that ended his/her previous marriage, such as a divorce decree, annulment paper, civil union dissolution or death certificate.

5. Do we need to apply for the license in the town/city we are having our ceremony performed in?

No. You can use the license in any New Hampshire city or town.

6. Can we use the license in another state or country?

No. If you are getting married in another state or country, you will need to contact that location.

7. Do both parties need to be present to process the application?

Yes. The application must be completed in person and signed by both applicants.

8. What is the fee?

Licenses are $50.00. This fee is non-refundable.

9. How do I get a certified copy of my license?

Certificates are available for $15 for the first copy and $10 for each subsequent copy following the filing of the license by the officiant performing the ceremony. You can go to any town or city clerk's office to obtain a copy of your marriage certificate within 10 days of being married.

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1. What do I need to renew my registration?

A previously issued New Hampshire registration or a copy of your previously issued New Hampshire registration is the fastest way. We may be able to look up your registration for you; you must have a government issued photo ID, your plate number and be a registered owner to the vehicle. Please note that looking up registrations with a photo ID is limited to three (3) per customer.

2. What do I need to process a new registration?

If you have purchased the vehicle from a Licensed New Hampshire Auto Dealer and the vehicle is a model year 2000 or newer, you will need a Title Application (blue or white); it is strongly recommended that you bring in the window sticker for your vehicle to ensure the correct MSRP is used for your transaction. If the vehicle was purchased through a private sale and is a model year 2000 or newer, you will need to bring in the title signed over to you, as well as a bill of sale. The title must be signed over to the buyer by the seller.

If you plan to use plates from a previous vehicle you must bring in the original registration from the previous vehicle. For all vehicles older than a 2000 you will need a properly executed TDMV-19A or a copy of a previous New Hampshire registration as well as a

properly executed Bill of Sale.

3. What is a proper bill of sale?

View the requirements under RSA 261:148, III on the Division of Motor Vehicles website.

4. What methods of payment do you accept?

We accept cash, checks, Mastercard, Visa, American Express & Discover for over the counter transactions (2.95% convenience fee for all credit card transactions). If you are paying by check, you will need to bring one check, payable to the City of Laconia. We will not accept "pre-signed" checks. The person filling in the dollar amount must be the signer of the checks.

5. Can someone else complete my registration for me?

Any change in residency requires you to personally appear to complete your registration. If you cannot come in personally to complete a new registration or transfer plates, you must send written permission with the person who will be completing the registration. That person will be required to present a photo I.D.

If you are unable to complete your renewal in person please provide them with your registration. However, we cannot make any changes to a registrants information if you do not appear in person and a registration will not be processed. Additionally, if there are any changes that appear in your DMV file that are not printed on your registration we cannot give the registration back to anyone other than the registered owner.

All persons completing any motor vehicle transaction will be asked to provide a photo I.D. View the Permission Form (PDF).

6. Can I get initial plates in Laconia?

Initial plate applications must be submitted to the Department of Motor Vehicles for approval. You must begin your registration with our office before going to the DMV. We also offer Conservation & Habitat plates as well as State of New Hampshire Park plates. Please contact our office for additional information on the different plates we offer at 603-527-1265.

7. I lost my plates, decals or registration. What do I do?

A replacement can be issued from our office at an additional charge for the State of New Hampshire. For replacement plates or decals you will need to bring your current registration. Fees are $4 per Plate, $1 per Decal, and $15 per Registration. There is an additional fee for the City of Laconia of $3 per transaction for replacements.

Need the forms? Find them on the Division of Motor Vehicles website.

8. I lost my plates, decals or registration. What do I do?

A replacement can be issued from our office at an additional charge for the State of New Hampshire. For replacement plates or decals you will need to bring your current registration. Fees are $4 per Plate, $1 per Decal, and $15 per Registration. There is an additional fee for the City of Laconia of $3 per transaction for replacements.

Need the forms? Find them on the Division of Motor Vehicles website.

9. I am a new resident to Laconia. Do I need to bring anything to prove my residency?

Please refer to our Registration for New Residents page.

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1. How can I email the City Councilors?

Please send e-mails to the Mayor or City Councilors to Citycouncil@laconianh.gov

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1. Does my project proposal need to go before the Conservation Commission?

If your project proposes to disturb a wetland, waterbody, or their buffers, as described in 235-17., you will likely need a wetlands Conditional Use Permit (CUP), and go before the Conservation Commission. If there is any doubt on whether your project will have an impact to a wetland/waterbody/etc., you must hire a Certified Wetlands Scientist (CWS) to review the project and delineate any wetlands.  

 

The Conservation Commission is an advisory board that make comments and recommendations on applications, which are provided to the Planning Board. 

2. Do I need a local permit to cut trees?

If you are proposing cutting within the Shoreline Protection Overlay District (SPOD), within the vegetative buffer that is 50ft from the reference line: 

• 235-19.F. (1)(b):Within this area, dead, diseased, unsafe, noxious or fallen trees or saplings may be removed, provided that dead and living trees that provide dens and nesting places for wildlife are encouraged to be preserved.

• 235-19.F.(1)(c)[2]: Existing trees of less than four inches in diameter measured at 4.5 feet above the ground may be removed, and larger trees may be pruned, provided that a well-distributed stand of trees is maintained and that disturbance of the soil and forest floor is minimized.

• 235-19. F.(2)(6): No stumps can be removed within 50 feet of the shoreline, although they can be ground down. 

Outside of the 50 foot vegetative buffer within the SPOD, the City has no restrictions on tree cutting, however, you may need to file an intent-to-cut with the State of New Hampshire if you plan to cut 1000 MBF or 20 cords for harvest. If you have questions about tree cutting, contact the Conservation Technician in the Laconia Planning Department.

If you are proposing logging or cutting within a wetland, vernal pool or waterbody, or their protective buffers, per 235-17. F.:  

(1): Logging operations which: 

(a) Utilize best management practices as described in Best Management Practices for Erosion Control on Timber Harvesting Operations in New Hampshire; and 

(b) Comply with all applicable state laws including obtaining and filing an intent-to-cut form according to RSA 79:10, and filing a complete Notification of Forest Management Activities Having Minimum Wetlands Impact according to RSA 482-A:3, or obtaining a State Wetlands Board permit according to RSA 482-A.

If you are not conducting a logging operation, you will need a wetland Conditional Use Permit in order to cut trees, under 235-17.H. (1) “Activities that alter or remove soils or vegetation including clearing, dredging, draining or filling.” Contact the Conservation Technician in the Planning Department for more information

If you are proposing to cut trees in a conservation open space within a development: 

Conservation open spaces consist of significant of unique stands of trees in good health, defined under 235-40 as,

"trees that are six inches or greater in diameter at breast height, in good health, of a noninvasive species and/or present a significant visual impact on the surrounding area or landscape."Dead, diseased and dying trees can be removed from conservation open spaces, but the condition of the tree should be confirmed by a trained arborist or forester, unless obvious (i.e. tree is clearly dead and falling over). Permission should be obtained from the City, as well as the homeowners association that you live in. 

3. What is the difference between pervious and impervious surfaces?

Pervious means that the surface is permeable and water can pass through, such as crushed stone, patio pavers, decking, and permeable pavement.  

 

Impervious means that the surface is impermeable and that water cannot pass through, forcing it to runoff, such as asphalt, concrete, brick, and rooftops. 

4. What is green space and how do I calculate the square footage of green space on my property?

Per 235-13: GREEN SPACE: Land area with landscaped or natural vegetation, including those vegetated areas located under upper story decks, porches and overhangs that are a minimum of seven feet from the ground at the lowest elevation. 

Minimum green space requirements can be found in 235 Attachment 3, Table III- Table of Dimensional Requirements, here.

 The percentage of green space can be calculated by totaling the square footage of impervious surface, dividing it by the total square footage of the property, multiplying by 100, and then subtracting the final percentage of impervious area from 100. Ex: 1500 sq ft (impervious) / 4,356 sq ft (total sq ft of property) = .344 sq ft .344 sq ft x 100 = 34.4% (percent of property that is impervious). 100% (entire property) - 34.4% (percent of property that is impervious) = 65.6% total green space. 

5. What is the difference between a Conservation Easement, Conservation Open Space, and Current Use?

• Conservation Easement: A voluntary, legal agreement between the City and private landowner that permanently limits the use of land in order to protect its conservation values. If you are interested in learning more, or potentially looking to have a conservation easement on your property, please contact the Conservation Technician. 

• Conservation Open Space: Per, 234-40.B.(6)(f)[2][c]: Land in cluster developments with the designation of conservation open space is required for significant or unique environmentally sensitive areas, including but not limited to wetlands, wildlife habitat, endangered flora/fauna, stream beds and water bodies, significant stands of trees, scenic vistas, archeological sites and graveyards. Land area within conservation open space shall permanently remain in its natural state except for maintenance and access to archeological sites and graveyards.  

 The following are permitted uses, per 235-40.B.(4)(b)[3]: 

[a] Recreational vehicle access crossings. 

[b] Pedestrian trail systems. 

[c] Buffer area: perimeter, wetlands waterbody, shoreline. 

• Current Use: A program under the NH Department of Revenue (RSA 79-A) to incentivize property owners to conserve their undeveloped land (typically at least 10 acres in size) by receiving a tax break. For more information see the Assessor’s page,  here.

6. How do I get in contact with the State of New Hampshire Department of Environmental Services?

For contact information for the various departments and programs within NHDES, please refer to their website, here.

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1. Are burn permits required?

Yes, burn permits are required for campfires and brush fires throughout the year. Permits are available free of charge to the property owner by stopping by Central Station or the Weirs Fire Station. They are also available online.  Learn more by visiting our Fire Prevention Page.

2. Where's my closest fire hydrant?

For information regarding location, flow, and current status of the city fire hydrants please contact Water Works at 603-524-0901.

3. Where can I go to get a Car Seat Safety Inspection?

Car Seat Safety Inspections are not conducted at the Laconia Fire Stations.  Appropriate resources can be found at the following sites:

Gilford Fire Department      603-527-4758

Gilford Police Department  603-527-4737

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1. What are the hours for the Laconia Public Library?

Library Hours:

Monday and Wednesday: 9-5

Tuesday and Thursday: 9-8

PLEASE NOTE: 9-11am Tuesday and Thursday are reserved for elderly and medically vulnerable patrons. We ask that all respect this accommodation.

Saturday: 9-1

Things to know when visiting the Library:

*Patrons are strongly encouraged to wear masks while in the library

building. Disposable masks will be available if needed.

*30 patrons will be allowed in the building at any given time.

*Patrons are kindly asked to limit their time inside the building to 45 minutes.

*Curbside pickup is still available.

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1. Do visitors with handicapped plates or placards have to pay for Parking?

No.  IAW with State law, operators of vehicles with handicapped visitors in the vehicle and the vehicle has a handicapped placard or plate do not have to pay to park.   Handicapped vehicles are limited to the parking time restrictions for that area.

2. Why do we not take dollar bills?

The devices that take the dollar bill are very maintenance intensive and the City does not have the personnel to maintain those devices.

3. Does a resident with a Laconia Beach sticker have to pay to park in the Endicott Beach Parking lot?

No.

4. Does a resident with a Laconia Beach sticker have to pay to park in the Lakeside Ave Parking Lots?

Yes.  The sticker is valid only for the parking lot at Endicott Beach.

5. Does a visitor have to put the receipt in the window?

No. The receipt is just for your records.

6. I did not get a receipt

The kiosk only prints a receipt when the resident asks for one.

7. What happens if I enter the wrong number in the Kiosk?

The Visitor will need to pay again and enter the correct number.

8. How do I extend the amount of time that I have purchased?

The system does not keep track of who is in a parking space. Therefore a customer cannot extend the time. The system will treat any customer attempting to extend the time as a new customer and will rest the time on the space. Therefore the customer should wait till near the expiration time and purchase another period of time.

9. The Kiosk will only give me 2 hours of time and I need 5 hours to take the Trip on the Mount Washington.

The city has created 2, 3 and 5 hour parking spaces on Lakeside Avenue. The time limits are posted on the parking signs in the area you parked.  The kiosk will only let you purchase the amount of time allowed for the space where you parked.

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1. How do I register for Opechee Day Camp?

You can either click on the attached link to fill out the registration form. You will also see the parent handbook and more information. You can also pay online by going to this link. INCOMPLETE

2. What time are your office hours?

We are open from 8:30 to 4:30 Monday to Friday.

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1. Does my project require Site Plan approval?

Use the descriptions below to find where your proposal fits:

- Single or Two-Unit Dwelling Unit: Single unit and two-unit residential properties are exempt from Site Plan regulations. Any building or alterations to these units please see the Building Code Office.

- Non-Residential, Commercial, or Multiple Dwelling Unit (structures with 3 or more dwelling units): If you plan on developing, expanding, or changing the use of your non-residential, commercial, OR multiple dwelling unit property, please refer to the information below to determine which category your proposal fits within.

2. Does my project need Subdivision approval?

If you answer YES to any of these questions, you will need subdivision approval:
- Are you proposing to subdivide one or more lots?
- Are you proposing a Condominium Conversion (residential, non-residential, multifamily, boathouse or parking lot)?
- Are you proposing a new residential development?
- Are you proposing a lot/boundary line adjustment?

3. How will my proposal be reviewed?

- Administrative Application: The Planning Director will review your application for completeness and conformity to Planning/Zoning rules. You will be mailed notice of your approval or denial. This is a two week process.
- Minor Site Plan Application: The Minor Site Plan Committee will have 4 weeks to review your application. On the 4th week they will meet with you to discuss and vote on your application. This is a one month process.
- Planning Board Site Plan or Subdivision Application: The Technical Review Committee (TRC) will review your pre-submittal application and meet with you in one week to discuss at a TRC 1 Meeting. You will have one (1) month to make necessary revisions that were requested at TRC 1 before resubmitting revised plans/material. The TRC members will review this second submittal and meet with you in one week to discuss their comments, this will be TRC 2 Meeting. One week from TRC 2 you will present your proposal to the Planning Board for a decision. This is a two month process.

4. Can I have an "In-Law Apartment" at my home?

Probably. Laconia allows what we call "Accessory Dwelling Unit" in single family homes located in a residential zone. There are some restrictions and conditions and an application is required. Please call 603-527-1264 for more information or email Planning@laconianh.gov.

5. Does my proposal need to go before the Conservation Commission?

If your proposal needs a Site Plan review then you will need to come before the Conservation Commission. If a Site Plan review is not required then there is no need to go before the Conservation Commission.

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1. I just moved here. How do I arrange for trash pick up?

Call the Dept. of Public works at 528-6379. The Solid Waste Coordinator will ensure that you are on a regular collection route and will notify our trash hauler to begin curbside collection.

2. What type of container do I use for my trash? How many am I allowed?

The regulation size is a 32-gal container.

Single family dwellings are allowed 2 32-gallon containers weekly.

Duplexes are allowed 2 32-gallon containers per unit for a total of 4 32-gallon containers weekly.

Triplexes are allowed 2 32-gallon containers per unit for a total of 6 32-gallon containers weekly.

Apartment buildings (with 4 or more apartments) and commercial stops are allowed a total of 7 32-gal containers weekly.

3. What time should trash be placed out for collection?

No later than 6 am is the rule, but you may place it out no earlier than 7 PM the night before.

Trash cans should be removed from the curb by 7 PM on collection day.

4. What type of container do I use for my recycling? Is there a limit?

The City sells 18 gallon bins, but you may use any container of your choice as long as it is clearly  labeled "RECYCLING." The City has free RECYCLING stickers for this purpose. There is NO LIMIT on the recycling households can leave curbside.

5. Can bulky items be left curbside for the trash hauler to pick up and dispose?

Yes. Both metal and non-metal bulky items require "Bulky Item" stickers. Stickers are available for $6 at the City Clerk's office (45 Beacon St. E  Mon-Fri 8:30-4:30). Non-metal bulky items are collected on the normal trash day. Metal items are collected once a month;  call DPW Office (528-6379) to register for pickup of metal bulky items. Freon-containing items (refrigerators, dehumidifiers,  . . . ) are NOT ELIGIBLE for curbside pickup.

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1. Do I need a permit for a dock bubbler/Aquatherm?

Yes, you need an Aquatherm registration through the State of NH Department of Safety for a dock bubbler, which is filed with the Laconia City Clerk. The fee is $0.50 and form can be found  here.  

2. What is the Shoreland Protection Overlay District (SPOD)?

Per 235-19.B, the SPOD is in place to, "minimize the degradation of shorelands, protect water quality, and assure the retention of benefits provided by such shorelands” and includes “all land within 250 feet of the reference line of public waters as listed in 235-19.C.   

3. What waterbodies are classified under the Shoreland Protection Overlay District (SPOD)?

Part or the entire shoreline of Lake Winnipesaukee, Paugus Bay, Lake Opechee, and Lake Winnisquam are included in the SPOD. More details can be found under 235-19. C. of the City Ordinance.

4. What uses are prohibited in the SPOD?

Prohibited uses can be found in Chapter 235-19. D. of the City Ordinance. 

(1) Establishment or expansion of salt storage sheds, junkyards and solid or hazardous waste facilities. 

(2) Use of fertilizer, particularly those containing phosphorus, with the following exceptions:[Amended 8-13-2012 by Ord. No. 09.2012.09] 

(a) Use of lime and/or wood ash; or 

(b) In conjunction with agricultural activities and operations. 

(3) Bulk storage of chemical fertilizer, pesticides and herbicides.[Amended 8-13-2012 by Ord. No. 09.2012.09] 

(a) The use and application of pesticides and herbicides. 

(4) Bulk storage of petroleum products or hazardous materials. 

(5) Sand and gravel excavations as defined in RSA 155-E, Local Regulation, Excavation. 

(6) Processing of excavated materials. 

(7) Dumping or disposal of snow and ice collected from roadways or parking areas outside the district. 

(8) Car washing facilities. 

(9) Auto repair and body shops. 

(10) Chemical and bacteriological laboratories. 

(11) Commercial painting, wood preserving and furniture stripping. 

(12) Dry cleaning. 

(13) Electronic circuit assembly. 

(14) Laundromats unless connected to a municipal sewer system. 

(15) Metal plating. 

(16) Photographic processing. 

(17) Printing. 

(18) Invasive species as listed under New Hampshire DES banned invasive species list.[Added 8-13-2012 by Ord. No. 09.2012.09] 

(19) The definition of "hazardous waste" as defined by the United States Environmental Protection Agency: "Hazardous waste is waste that is dangerous or potentially harmful to our health or the environment. Hazardous wastes can be liquids, solids, gases, or sludges. They can be discarded commercial products, like cleaning fluids or pesticides, or the by-products of manufacturing processes." (See http://www.epa.gov/osw/hazard for a more detailed list.) 

[Added 8-13-2012 by Ord. No. 09.2012.09] 

5. Can I use fertilizers in the protected shoreland?

Per 235-19. D. (2), the use of fertilizer, particularly those containing phosphorus, is prohibited within the SPOD with the following exceptions: 

(a) Use of lime and/or wood ash; or 

(b) In conjunction with agricultural activities and operations. 

6. Do I need a local permit to replace or install a dock?

No, you do not need a permit from the City to replace or install a dock. However, you will likely need a permit from NHDES. Click the link to use a tool created by NHDES to determine if your project needs a NHDES Shoreland Permit: https://www.surveymonkey.com/r/shoreland.  

7. Do I need a local permit to build/replace a retaining wall along the shoreline?

No local permit is necessary, however a permit from NHDES is needed to build/replace a retaining wall along a protected shoreline. More information can be found here. 

8. What building requirements exist for a new primary structure or addition to an existing structure, within the Shoreland Protection Overlay District?

Per 235-19. F.(2): 

(b) New primary structures and additions to existing structures shall be set back at least 50 feet from the reference line of public waters, provided that no disturbance of the vegetative buffer area occurs within 50 feet of the reference line and that any disturbance within 50 feet of the reference line is revegetated with a variety of native and/or noninvasive species and stabilized.

[Amended 10-14-1997 by Ord. No. 10.97.10; 8-13-2012 by Ord. No. 09.2012.09] 

(c) No primary structure or additions thereto shall exceed 35 feet in height. 

[Amended 10-14-1997 by Ord. No. 10.97.10] 

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1. Can water be shut off if I do not pay my bill?

Payment on water bills is due approximately 30 days from the billing date. After that time a penalty is added to the bill. After that the property is posted to be shut off. If you are unable to pay the bill by the due date, please contact the office as soon as possible.

2. Do I have to pay sewer charges when I fill my pool?

If you read the meter before you start the pool fill and directly after filling the pool and call our office with the two readings then we can abate the sewer charges for that pool fill. Please keep in mind that only the initial pool fill is deducted. Hot tubs do not use enough water to qualify for this abatement.

3. Can I put my bill in my tenant's name?

Yes. We can bill your tenant as a courtesy to you. Please be aware that as the owner of the property any unpaid bill becomes your responsibility. You will need to read the meter at the start of the lease and call the office to change billing information. You will also need to read the meter at the end of the lease and call the office for a final bill for your tenant. Please note that billing information will only be changed for leases lasting at least 1 year.

4. How do I get a final water bill?

The meter will need to be read 2 days prior to the closing. Call the office 608-524-0901 with the reading, the new owner's name, billing address and phone number. We will prepare a final bill for pick up at the office. Please be aware that we do not fax or e-mail final bills. Currently there is no charge for final bills.

5. How can I pay my water bill?

There are 4 options to pay the water/sewer invoice.
- Cash or Check
Water Department
988 Union Avenue
Laconia, NH 03247
City Hall
45 Beacon Street E
Laconia, NH 03247

- Mail in a Check
P.O. Box 6146, Laconia, NH 03247

- Online With a Credit/Debit Card or Check
- Automatic Withdrawal From a Checking or Savings Account.

Water bills can be automatically withdrawn from a bank account on the due date. A preauthorized payment form needs to be filled out and delivered to our office along with a voided check or deposit slip. These cannot be faxed as we need an original signature on the form. Download the Preauthorized Payment form (PDF).

6. Can I pay my water bill with my debit/credit card?

At this point Laconia Water Department can only accept check or cash for water bills in the office. However, you may pay online by going to Online Payments and choose the blue Water Spigot icon next to Laconia Water Department. Online payments can be made using debit or credit cards and electronic check. There is a small convenience fee for this service. Pay your water bill online.

7. How much will my water bill be?

There are two parts to the water/sewer bill. The first part is the base rate. A single family house will be billed a $21 base rate per quarter for water and a $40.00 base rate per quarter for sewer. The second charge is the consumption charge. Water is billed at $2.35 per hundred cubic feet and sewer is billed at $5.20 per hundred cubic feet. Each bill will fluctuate due to the amount of water that goes through the meter.

Quick Reference formula for invoice calculation

- Number of units times $21) plus (consumption times $2.35/hcf) equals quarterly water invoice

- (Number of units times $40.00) plus (consumption times $5.57/hcf) equals quarterly sewer invoice

- (Number of units times rate of fire protection items equals quarterly fire protection invoice

Note: Franchise areas (specific service areas outside of city limits) are charged a 15 % surcharge for water. Charges are $24.15 base charge and consumption charges of $2.70/hcf. See Tariff for complete rate schedules. Unmetered Sewer Charges are a flat rate of $265.00 and are billed semi-annually by the tax collector.

8. Why is my bill so high?

What will make the bill fluctuate from quarter to quarter is how much water goes through the meter. Bills tend to rise in the summer months.

If you see a large jump in the water bill, a running toilet might be the cause. These are not always easily detectable. Check the water level in the tank to make sure it is not dripping into the filler pipe. Another test is to add food coloring to the tank before going to bed at night. If in the morning the water in the bowl has turned to that color, then there is a leak.

Another way to check for a leak is to look at the meter. Make sure no one is using any water in the house and see if the numbers and/or dials on the meter are moving. If they are, water is being pulled into the property somewhere and it usually is a toilet or a dripping faucet. These leaks can be quite costly.

9. How do I set up a water account?

An application for service needs to be completed for each new water service installation. Please contact the office at
988 Union Avenue
Laconia, NH 03247

There is no charge for this application. If you are purchasing a home, please call the office at 603-524-0901 to be sure a final bill is being processed before the closing.

10. What are your hours of operation?

We are open Monday through Friday from 7:30 am to 4:00 pm.

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1. What should I do if I notice a leak at my water meter?

Laconia Water Department owns the water meter. Please call the office at 524-0901 for water meter repairs. All other plumbing fixtures are your responsibility. If the leak is in the house, please shut off the water before the leak if possible before calling for assistance. All valves located inside the building are the responsibility of the homeowner and should be maintained in proper working order.

2. Where does our drinking water come from?

Laconia Water Department gets its water from Paugus Bay in Lake Winnipesaukee. It is pumped to our treatment plant facility on Stark Street where it is processed. It is then fed to other tanks in the city and then to your house.

3. How often are water meters changed?

The Public Utilities Commission recommends testing of residential water meters at least every 7-10 years. Some larger commercial meters are tested more frequently. There is no charge to change a meter, and customers are notified in advance to schedule an appointment.

4. Do I need a backflow prevention device?

Any residential property that has an irrigation system is required to have a backflow device installed. This will avoid cross contamination of the drinking water system. Commercial, industrial and multiunit properties are also required to have devices and should contact Laconia Water Department for more information.

5. What do I do in case of a water emergency?

If you do not have any water or if you see a water main break, please call us at 603-524-0907. Water Department personnel are available 24 hours a day, 7 days a week. If there is a water leak inside your house, please try to shut off the valves before and after the meter. This will prevent further water damage and possibly save you the cost of a "service call."

6. Who is responsible for the water service to my house?

The property owner is responsible for the maintenance of all service pipes from and including the curb stop (outside shut off by street) into the structure. The property owner shall maintain the plumbing and fixtures at their own expense within their own premises in good repair and protected from freezing.

7. How many gallons of water are there in a cubic foot?

There are 7.48 gallons in 1 cubic foot. Laconia Water Department bills in hundreds of cubic feet and there are 748 gallons in 100 cubic feet.

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1. What are the drinking water standards?

Laconia Water Department posts its annual "Our Daily Water" Consumer Confidence Report elsewhere on this website. The report is also mailed to all property owners in the spring of each year. Read

Our Daily Water report (PDF).

2. Can I get my water tested?

Customers of Laconia Water Department should contact the Water Treatment Plant Laboratory at 603-524-1096. One of our technicians will call to schedule an appointment to collect an appropriate sample and you will be notified with the results in 2 to 3 days.

Individuals who are not Laconia Water Department customers can have a basic potability (bacteria) test done. You will need to pick up our sterile bottle along with instructions at the office at 988 Union Avenue
Laconia, NH 03246

Water samples must be dropped off at the office no later than 1 p.m. Monday through Friday. The cost of the test is $17 payable by cash or check.

3. What do I do if I have low water pressure?

If you are experiencing lower pressure than usual, check to see if the low pressure is in all locations in your house, if so call the Water Department. If the low pressure is isolated to one location you can check your strainer at the outlet of your faucet to make sure it is clear. If after cleaning the strainer you water pressure is still low you should contact a plumber.

4. Why is my water discolored?

If you experience discolored water the one thing you can do is run just the cold water until it clears. If the water is still discolored, call the Water Department. If the cold water runs clear, shut off the cold water and let the hot water run until it clears.

5. No water comes out of my faucet? Why?

If you turn on a faucet and find that you have no water, try another faucet in your home. If you find that you do have water at the second faucet, you have an internal problem and need to contact a plumber. If you find that you do not have water at the second faucet and you are the homeowner and know that no one is working in your home that may have shut your water off, then call the Water Department. If you are a tenant in a multi-family dwelling check with other tenants to see if they have water. If no one does check with the owner to see if work is being done. If you are the only one experiencing no water a plumber must be called.

6. What do I do if I see a leak in the street?

If you see water bubbling up in the street or sidewalk, please call the Water Department at 603-524-0901.

7. I noticed my basement leaks, what do I do?

If you notice water leaking into your property or have pipes leaking in your basement that you cannot control by closing the shut-off valve, please call the Water Department at 603-524-0901.

8. Who is responsible for repairing a leak on my water service?

A leak on a copper water service from the water main up to the customer's service box will be repaired by this department. A leak on any water service from the service box (including the underground shut off), entering the structure and any plumbing up to the water meter is the responsibility of the owner. If the service is iron from the water main to the service box, then it is also the responsibility of the owner to repair any leaks on this service.

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1. Do I need to reimburse the City for the assistance I receive?

Yes, you must reimburse assistance granted if returned to an income status and if such reimbursement can be made without financial hardship.  RSA 165:20-b.

2. What happens if I own my home and I need assistance?

The law requires the municipality to place a lien for welfare aid received on any real estate owned by an assisted person in all cases except for just cause.

3. Does my immediate family have to pay the City back for assisting me?

RSA 165:19  Liability for Support.  The relation of any poor person in the line father, mother, stepfather, stepmother, son, daughter, husband, or wife shall assist or maintain such person when in need of relief.  Said relation shall be deemed able to assist such person if his weekly income is more than sufficient to provide a reasonable subsistence compatible with decency and health.

Should a relation refuse to render such aid when requested to do so by a county commissioner, selectman or overseer of public welfare, such person or persons shall upon complaint of one of these officials be summoned to appear in court.  

4. Do I have to participate in the Workfare program?

Under state law and the Welfare Guidelines of the City, any recipient of assistance may be required to work for the City or an appropriate local human service agency at any available bona fide job that is within his/her capacity (RSA 165:31) for the purpose of reimbursement of benefits received.  Participants in the workfare program are not considered employees of the municipality, and any work performed by workfare participants does not give rise to any employee-employer relationship between the recipient/workfare participant and the City.

5. Do you offer daycare services because I home school my children.

Unfortunately, the Welfare Office does not offer daycare services.

6. What documentation does the City need to determine if I am eligilbe?

- Proof of Identification: Photo ID, Birth Certificates, Social Security Cards for yourself and all members in your household.

- Proof of all sources of income/resources: Employment (past 4 weeks of pay stubs), Social Security Income, Tax Refund or Tax return, child support, unemployment, workers compensation and any other source of income. Proof of all resources: checking account and/or savings account statements, IRAs, Certificates of Deposit, life insurance policies, etc.

- Proof of all expenses: Rent (by having your landlord fill out the form attached to the application); utility bills, phone bills, food receipts, tuition, prescriptions, insurance, auto repair and any other expense for the last 4 weeks.

- Eviction notices or utilities disconnect notices.

- Proof that you applied or are receiving Food Stamps, TANF, Medicaid, fuel assistance, electrical assistance and/or any other assistance.

7. How do I apply for city assistance?

The best method is to call us at 603-527-1267. We can answer your questions and assess your situation and direct you to any other programs that will also be beneficial to you.

To apply for City assistance, you can visit our office and get an application for assistance along with other forms that may be appropriate.  You can also print one from our website.  Once this application is completed, you will need to call 527-1267 to set an appointment.

Included in your application will be a list of documentation that is required to determine eligibility.

Print the Application for Assistance (PDF)

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1. What is the Wetlands and Water Quality (WC) Overlay District?

Per 235-17.C.: 

(1)The WC District shall consist of all lands which meet the definition of wetlands, as specified in Article II, and wetland waterbody buffers as designated in this section, and vernal pools as defined in Article II. 

[Amended 5-22-2000 by Ord. No. 05.2000.05; 10-14-2008 by Ord. No. 07.2008.07] 

(2) The WC District shall be superimposed upon/ other zoning districts in this chapter, and the regulations pertaining to the WC District shall be in addition to the regulations of the underlying districts and other City ordinances and regulations. Where any provision of these regulations imposes restrictions different from those imposed by any other ordinance, rule, regulation or other provision of law, whichever provisions are more restrictive or impose higher standards shall control. 

2. Who can identify and delineate a wetland or vernal pool on my property?

Per 235-17.C.: 

(3) Wetlands and vernal pools shall be delineated by a certified soil scientist as licensed by the State of New Hampshire. 

[Amended 10-14-2008 by Ord. No. 07.2008.07]  

https://forms.nh.gov/licenseverification/ 

 

Ideally, any potential vernal pool will be surveyed in the springtime, March-May, when they are the most prevalent.  

3. What is the purpose of wetland/waterbody buffers?

Per 235-17.B(2), the purpose is to; 

Ensure the protection of wetland and waterbody buffer areas from activities that would adversely affect their ability to protect wetlands from degradation to: 

(a) Prevent erosion and sedimentation by stabilizing soil. 

(b) Moderate the effects of stormwater runoff by filtering sediment, nutrients and harmful or toxic substances, and moderating thermal discharges. 

(c) Protect and maintain wildlife habitat. 

(d) Support and protect wetland plant species. 

(e) Reduce the disturbances to wetland resources caused by intrusion of human activity. 

 

4. What local wetland and vernal pool buffers exist?

Per 235-17.D.; 

(1) Wetland buffer areas shall be defined as all land lying: 

(a) Within 100 feet outside the boundary of any prime wetland. 

(b) Within 75 feet outside the boundary of any non-prime wetland contiguous to public waters and including the following brooks: Durkee Brook, Jewett Brook, Black Brook, Langley Brook, Mellinger Brook and unnamed brooks designated A through I on the Official Zoning Map. 

(c) Within 50 feet outside the boundary of any other wetland. 

(2) Wetland buffer maintenance. Wetland buffers shall be retained and maintained in their natural condition. Where wetland buffer disturbance is permitted pursuant to this chapter, revegetation of the disturbed area is required.

(3) Vernal pool buffers. Vernal pool buffer areas shall be defined as all land lying within 100 feet outside the boundary of any vernal pool. 

(4) Vernal pool buffer maintenance. Vernal pool buffers shall be retained and maintained in their natural condition. Where vernal pool buffer disturbance is permitted pursuant to this chapter, revegetation of the disturbed area is required. 

5. What local waterbody buffers exist?

Per 235-17. E.,Waterbody buffers shall be retained and maintained in their natural condition. Where waterbody buffer disturbance is permitted pursuant to this chapter, revegetation of the disturbed area is required to the greatest extent possible. Waterbody buffers are defined as all land lying:

(1) Within 75 feet of the following brooks: Durkee Brook, Jewett Brook, Black Brook, Langley Brook, Mellinger Brook and unnamed brooks designated A through I on the Official Zoning Map. 

[Amended 10-14-2008 by Ord. No. 07.2008.07; 8-13-2012 by Ord. No. 10.2012.10] 

(2) Within 30 feet from the top of bank on both sides of intermittent and perennial streams. These streams are shown on and will correspond to the latest version of the United States Geological Survey Map.

(3) See this section for exceptions. 

6. What activities are prohibited in the Wetlands Conservation and Water Quality (WC) Overlay District?

Per 235-17.G.: 

(1) The establishment or expansion of: 

(a) Salt storage sheds. 

(b) Junkyards, resource recovery facilities, transfer stations or landfills. 

(c) Solid or hazardous waste facilities. 

(2) The bulk storage of chemicals, petroleum products or toxic and hazardous materials. 

(3) The dumping or disposal of snow and ice collected from roadways and parking areas. 

7. What activities in the Wetlands Conservation and Water Quality (WC) Overlay District require a Conditional Use Permit (CUP)?

Per 235-17. H. Uses requiring a conditional use permit. A conditional use permit is required for the following uses in the WC District: 

(1) Activities that alter or remove soils or vegetation including clearing, dredging, draining or filling. 

(2) Activities which alter the natural drainage system resulting in a change in the flow of water, water level or water table. 

(3) Water impoundments for the purpose of creating a waterbody for wildlife, on-site detention of stormwater runoff and/or for recreational uses. 

(4) The undertaking of a use not otherwise permitted in the WC District that is permitted in the underlying zoning district, if it can be shown that such proposed use is not in conflict with any and all of the purposes of the WC District. 

8. Do I need a local permit to install a deck within the wetland buffer?

Yes, you will need a wetlands Conditional Use Permit (CUP) to install a deck within a wetland or its buffer because you will need to excavate/disturb the soil in order to install foundation posts.   

9. Do I need a local permit to install a patio within the wetland buffer?

Whether you need a permit will depend on what material you plan to make your patio out of. If you are not altering or removing soils or vegetation, and installing pervious patio pavers, you will not be required to get a permit. If your patio is going to be impervious (i.e. made of poured concrete), or you will need to remove vegetation to install the patio, you will need a CUP.  

10. Do I need a local permit to install a driveway through a wetland or its buffer?

Yes, you will need a wetlands Conditional Use Permit (CUP) to install a driveway within a wetland buffer, per 235-17.H.(1) Activities that alter or remove soils or vegetation including clearing, dredging, draining or filling.

 

The Department of Public Works should also be contacted in regards to a driveway permit: (603) 528-6379 

11. Do I need a local permit to install or repair a culvert?

A wetland Conditional Use Permit is needed when installing/repairing a culvert under 235-17.H.

(2) Activities which alter the natural drainage system resulting in a change in the flow of water, water level or water table.  

12. I am applying for a wetland Conditional Use Permit (CUP). What requirements do I need to meet specific to wetland information?

A checklist of questions that must be answered for your wetlands CUP are on page 8 of the application, found here.

Part of question 1 asks for a “listing of any representative or rare examples of wetland plants or animals” that may be present. This can be found by using the free Natural Heritage Bureau’s (NHB) DataCheck Tool at: https://www2.des.state.nh.us/nhb_datacheck/ 

13. I believe there may be a wetlands violation in the city. What do I do?

Please contact the Conservation Technician in the Planning Department as soon as possible so that they can investigate the incident.DO NOT trespass onto the property seeking photos or information.